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Terms & Conditions


1. Formation of Contract

Midland Investigation Services hereby referred to collectively as “The Company” will conduct business solely upon the following terms and conditions, which:

(i) Can be varied only in writing by the proprietor of the Company; and

(ii) Override and exclude any terms stipulated or referred to by the customer in any communication or prior course of dealing with the company; and

(iii) Supersede any prior representation, whether oral or written, made to the customer by any employee or agent of the Company.

2. Services

The Company agrees to provide inter alia Agency and General Investigative Services.

3. Price Of Services

The price of the service provided to the customer by the Company shall be based upon the Company’s current price list, which is subject to change without notice.

4. Payment

Please refer to our payment terms.

5. Default In Payment

(i) In default of due payment of its invoice, the Company may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 8% above the Bank of England’s base rate per calendar month or part thereof from the date of the invoice until payment has been made.

(ii) The customer shall indemnify the Company against any legal costs which it may reasonably incur to recover its invoice sum.

6. Customers Obligations

(i) The customer hereby warrants that in relation to information provided by the Company, the customer will not place reliance upon such information in conducting its business and will not hold the Company responsible for any loss or damage unstained as a result thereof.

(ii) The customer agrees to indemnify and hold harmless the Company against all claims, proceedings, costs, losses and damage which the Company may sustain or incur in connection with the service supplied to the customer unless those claims result from wilful misconduct of the Company.

7. Liability

(i) The Company shall not be liable for the loss and/or damages sustained by the customer by reason of any cause whatsoever.

(ii) The Company shall not be liable for loss and/or damage sustained by the customer and resulting from any inability on the part of the Company to perform its obligations by reason of war, riot, explosion, fire, flood, strike, lock-out, Acts or Regulations of Government, shortage of materials or labour, failure of plant or equipment or any event which the Company is unable to avoid.

(iii) The Company shall not be liable for loss and/or damage sustained by the customer resulting from any acts, errors or omissions by the Company or its employees.

(iv) The Company shall not be liable for loss and/or damage sustained by the customer resulting from any reliance placed upon information provided to the customer by the Company.

8. Consequential Loss

The Company shall not be liable to the customer for any consequential loss or damage irrespective of its cause.

9. Set-Off

The customer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever.

10. Miscellaneous

(i) Each of these terms and conditions is to be considered separately and shall survive and apply even if one or more of the other terms and conditions are held to be unreasonable or otherwise inapplicable.

(ii) Headings contained herein are for reference purposes only and shall not be deemed to be an indication of the meaning of the clauses to which they relate.

(iii) The customer’s obligations and/or benefits hereunder shall not be assigned to a third party without the Company’s prior written consent.

(iv) The customer agrees to provide 48 hours notice of cancellation of any booked time or services and to accept billing for services booked should such notice not be given.

11. Proper Law

These terms and conditions shall be governed by the law of England and Wales and any dispute arising out of or in connection with the same shall be determined by the English Courts.


In addition to this website’s Terms & Conditions which govern your use of this website, any purchase of products by You from this website is also governed by these additional Purchase Terms.

In these Purchase Terms:

“Midland Investigation” means Us as the supplying company ;

“Us” means Midland Investigation Services either alone, or with You, as the context requires;

“You” means the person ordering goods subject to these Purchase Terms.

1. Agreement

Midland Investigation Services cannot accept your order until You have paid for it in full in advance. You may pay by MasterCard, Visa Debit, Visa Delta, Visa Connect, Visa, Switch & Solo.

Upon payment, Midland Investigation Services will confirm receipt of your order by an e-mail which will be sent to the e-mail address You provide on your Client Agreement Form (CAF).

Your order represents an offer to Us to purchase the services which is accepted by Us when we send You an e-mail or letter confirming acceptance of Your order. A legally binding contract between Us is created at the point of our acceptance of Your order

Midland Investigation Services reserves the right to choose not to accept your order for any reason, at its discretion, and will not be liable to You or anyone else in those circumstances.  The supply of services is subject to availability

2. Prices and Payment

The prices for services displayed for sale on this website are as set out on our price list (available upon request). All prices are in pounds (£) sterling.

Prices may change at any time prior to (but not after) acceptance of your order.

In the unlikely event that the price of a service has been incorrectly advertised on this website, we will contact You by e-mail (at the address provided with your order details) or telephone You, to ask whether You wish to proceed with the order at the correct price. If You are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide You with a full refund of any monies debited.

By using a credit/debit card to pay for your order, You confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform You of the reason for the refusal. We are not responsible for your card issuer or bank charging You as a result of our processing of your credit/debit card payment in accordance with your order.

3. Security

We recommend that You do not communicate your payment card details to anyone, including Us, by e-mail. We cannot be responsible for any losses You may incur in transmitting information to Us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by Us, and shall be entirely your responsibility.

4. General

Midland Investigation Services will not be liable to You where performance of any of our obligations to You is prevented or restricted by any circumstance or cause beyond our reasonable control.

You are responsible for the use You make of the information supplied by Midland Investigation Services. To the extent not prohibited by law, Midland Investigation Services accepts no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

If any part of these Purchase Terms is found to be unenforceable as a matter of law, all other parts of these Purchase Terms shall be unaffected and shall remain in force.

These Purchase Terms and any contract between Us shall be governed by and interpreted in accordance with English law and any dispute will be brought before the English Courts.

We are required by law to inform You that sales can be concluded in English only and that no public filing requirements apply.

Midland Investigation Services may change these Purchase Terms at any time, provided that any such change will not affect any purchases You have made before the change is implemented. The Purchase Terms currently in effect are those published on this website.