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Before you contact us

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Before you call us it will be helpful for you to organise your thoughts so that we can get a clear understanding of your particular situation and requirement to enable us to better advise you.

However you choose to make contact, either by using the contact us form from this website or calling us to speak directly to one of our sympathetic team, you will need to consider some of the following points. It not only helps you to arrange events and concerns for yourself, but it also helps provide context to events that may not have been noticeable before.

We understand that making contact for the first time, let alone making the decision to engage a private investigator can be a daunting prospect. We are aware of this and can assure you that whilst some of your circumstances may be similar to things we have seen in the past, every client has different circumstances and we are used to dealing with the not so straight forward type of requirements and circumstances. Please feel free to refer to our code of conduct, privacy policy and our frequently asked questions pages to help inform you regarding any concerns you may have. However nothing can allay concerns better than a direct conversation with one of our experienced and understanding team who will be happy to discuss your requirements with you.

Remember your initial consultation discussions with us are all without obligation and free of charge.

Things to consider prior to calling us
We will need an overview (back story/history/timeline) of the circumstances.
Try to note down the relevant points and events, cover things like names, dates and times & locations. If the situation is very complicated, putting together chronological history on an email or word document and sending that to us ahead of your call may help. If you are concerned about confidentiality or having such a document on your PC, or an email trail, type it directly into our contact form message box.

What is the eventual outcome you are seeking from our enquires?
We cannot influence an outcome. We do however obtain and provide information and intelligence to help you come to a decision or take some form of action. We will be able to advise you during your initial consultation if we are able to meet your objectives and expectations and broadly by what means. Detailed activity plans will always be discussed with you once you have engaged us to undertake your assignment.

We will need a means of contacting you.
Think about how comfortable you are for us to do this, what time we should call and, if we are to contact you please let us know how you wish us to initially identify ourselves to you. We never make calls to clients where we use our company name, so you will want to know that the Dave or Mary that just called you was one of our agents. We have our own communication protocol that we have used successfully with clients once engaged. However we recognise that getting the initial contact right is a significant cause for concern for some people in certain circumstances.

Consider your budget.
It is not possible, because of the highly diverse range of services that can be brought to bear to achieve and objective to provide an accurate table of costs. Every investigation is unique in terms of resources needed and techniques used to achieve results. However, once we have a clear understanding of your requirements we will be able to provide you with an estimate. It is important though for you to have a budget in mind before going forwards so that we may realistically be able to advise you. Our individual service items costs can been on our costs page. Please remember though that these represent just single items and may not reflect your needs accurately. E.g. a single agents hourly rate is £45 per hour. However if your assignment requires 2  agents for 3 days, then that rate reduces. Remember your initial consultation discussions with us are all without obligation and free of charge.

What next?
Click here to go to our contact form or navigate there by one of the menu tabs.